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Computer Help Desk, Networking, & Mobile Device Support


Overview:

The 19 week (675 hr) Computer Support / A+ Certification training course prepares individuals for entry-level positions in the field of Information Technology (IT) support. Individuals who have some basic knowledge of computers and a strong desire to learn advanced computer technology are ideal candidates for this course.

Phase I

  • Path to PC Tech
  • Customer Service Workshop
  • Operational Procedure
  • Binary
  • Networking
  • PC Hardware

Phase II

  • Drive Technology
  • Job Search Workshops
  • Understanding Operating Systems
  • Portable Computing and Mobile Device Management

Phase III

  • Virtualization & Cloud Computing
  • The Complete PC Tech

Phase IV

  • Networking
    • Fundamentals
    • Media
    • Topologies and Standards
    • Hardware
  • TCP / IP
  • Routing
  • Virtualization
  • Wide Area Networking
  • Network Security
  • Troubleshooting Networks
  • Configuring and Troubleshooting Hardware and Software

David Jarrell

Picture of Computer Support Instructor

“Your first step to a new career starts here.”
Partners:

Brandywine TechnologyComputerAidInc city-of-wilmington de_biz_sysSee More Here

Requirements

Delaware Resident at least 18 years of age

Valid Drivers License

High School Diploma or Equivalency

Ability to pass Reading and Math Exam

Pass criminal background check and drug screening

Basic knowledge of Microsoft XP/Vista

Keyboarding Skills

Fee of $140.00 in cash or money order only (Drug screening, background check)

FAQS

Q: Do I need to find employment after completing the course?
Answer: Yes. The primary mission of the Delaware Skills Center is to place individuals in full-time, permanent employment upon completion of training.

Q: How will I find a job?
Answer: The Delaware Skills Center will provide job placement assistance. Students must also actively participate in job seeking activities.

Q: What starting salary can I expect?
Answer: It varies. The average entry-level salary is between $9.00-$15.00 per hour based on your ability and past work experience.

Q: Is it possible to find employment before the course ends?
Answer: Yes. As long as the course objectives and curriculum are completed to the satisfaction of the instructor and training specialist.